As one of the UK’s leading home assistance providers, Walsall-based HomeServe, ensures life keeps moving for more than two million customers across the UK, through its nationwide network of approved engineers.
HomeServe has been supporting local communities for more than 20 years, and actively encourages its workforce to take part in fundraising activities which recently resulted in more than £68,000 being raised for a number of charities and community groups.
The company has worked hard to create a culture where employees are empowered to do the right thing for local communities through fundraising and volunteering.
This is part of the reason why it has been an award-winning year for HomeServe, which has not only seen recognition for increases in customer satisfaction but also as one of the UK’s best places to work.
Over the past year, HomeServe engineers have shared their home assistance skills to help others in three BBC1 DIY SOS projects, volunteering over 1,000 hours of their time to support this worthy cause. HomeServe’s people regularly volunteer their time not only in their own communities, but also for wider causes supported by the business such as Comic Relief.
The company opens its call centre doors each year to take donation calls for the charity – in March, more than 450 People volunteered for Red Nose Day.
A key charity that HomeServe partner within the region is the Midland Langar Seva Society.
The charity brings an open kitchen to communities in Walsall, Birmingham, Coventry and Leicester, with volunteers giving their time to serve hot food, treats and clothes to those who need them most. Midland Langar Seva Society was founded by the brother of a HomeServe employee, which means the company and its People have really got behind the initiative, regularly volunteering their time and donating supplies to help.
More recently, HomeServe has launched a ‘Good Neighbour’ programme, part of which includes a commitment for employees to become dementia friends.
Another key part of ‘Good Neighbour’ is a forum called CustomerFirst which any HomeServe employee can attend, meeting every morning to discuss ways they might be able to assist customers who need their help or challenge the way the business does things.
Greg Reed, CEO, HomeServe Membership, said: “It is a really important part of HomeServe’s culture to give our People the tools they need to do the right thing. We are delighted to be part of this year’s Great Big Thank You Awards.”
HomeServe is also a principal partner of Walsall Football Club, having recently agreed to continue supporting the club for a further five years, strengthening its commitment to the local community even more.